Privacy Policy

1. Who We Are

This privacy policy applies to Rockwool Umbrella Solutions Ltd, a company registered in England and Wales with company number 16627438. Our registered office is at 42a August Road, Liverpool, England, L6 4DF.

We can be contacted by email at [email protected].

Rockwool Umbrella Solutions Ltd is the data controller in respect of personal data collected through this website and in connection with our services.

2. What This Policy Covers

This policy explains how we collect, use, store, and protect personal data when you:

• visit our website at rockwool-umbrella.co.uk
• submit an enquiry through our contact form
• correspond with us by email
• engage with us in connection with our payroll services

This policy does not cover data processed in connection with employment or payroll services specifically — that processing is covered by separate documentation issued as part of the service engagement.

3. Data We Collect on This Website

3.1 Enquiry form submissions

When you submit an enquiry through our contact form, we collect: your name, email address, the name of your company or agency (if provided), your selected enquiry type, and the content of your message. We also collect a record of your consent to us using this information to respond to your enquiry.

3.2 Email correspondence

If you contact us directly by email, we collect and retain the information you provide in that correspondence.

3.3 Technical data

Our web hosting provider may collect standard server logs that include IP addresses and browser user agent strings. This data is collected for security and operational purposes and is not used to identify individual visitors.

3.4 Cookies

This website uses a single essential cookie to store your cookie consent preference. We do not use tracking cookies, analytics cookies, or advertising cookies. If you wish to clear your preference, you can clear your browser's local storage at any time.

4. How We Use Your Data

We use the personal data collected through this website solely to:

• respond to your enquiry
• provide information about our services relevant to your enquiry
• comply with any legal obligation

We do not use personal data submitted through this website for marketing purposes without your explicit consent.

5. Legal Basis for Processing

For enquiries submitted through the contact form, the legal basis for processing is your consent, which you provide when ticking the consent checkbox and submitting the form. You may withdraw this consent at any time by contacting us at [email protected].

Where we have a legitimate business interest in retaining correspondence (for example, for the purposes of record-keeping in connection with an ongoing enquiry), we may rely on legitimate interests as an additional legal basis, balanced against your rights.

6. Data Retention

Enquiry correspondence and form submissions are retained for as long as is necessary to manage the enquiry and any related follow-up. If no service engagement follows, we retain enquiry data for a reasonable period before securely deleting it.

You may request deletion of your data at any time by contacting us.

7. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes.

We may share data with:

• our web hosting and form processing service providers, who process data on our behalf under appropriate data processing agreements
• professional advisers such as solicitors or accountants, where legally required
• law enforcement or regulatory authorities, where required by law

8. Data Security

We take reasonable steps to protect the personal data we hold from unauthorised access, loss, or misuse. This includes secure email communication and appropriate access controls on our systems.

No method of internet transmission or electronic storage is completely secure. While we work to protect personal data, we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request that inaccurate data is corrected
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restriction — to request that processing is restricted in certain circumstances
• Right to object — to object to processing carried out on the basis of legitimate interests
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Further information is available at ico.org.uk.

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this policy periodically.

12. Contact

For any questions about this privacy policy or about how we handle personal data, please contact us at:

Rockwool Umbrella Solutions Ltd
42a August Road, Liverpool, England, L6 4DF
[email protected]
Company No. 16627438